Welcome to PTI Security Systems' support ticket center
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required.
Our courtesy technical support center is open Monday through Friday 8am to 8pm Eastern Time. A technical support representative typically will follow-up with you either via email or telephone within 24 hours of your request. If your request is made on the weekend, we will respond on the next normal business day. This follow up will provide you with information that you can use to troubleshoot and/or correct the reported issue. Please note that support requests are prioritized and responded to based on the issue and the number of requests that are currently being handled. If you have an urgent issue or an issue with your gate operator we recommend that you contact your local dealer or installer for onsite assistance.
If you need to request an RMA (Return Merchandise Authorization), please visit rma.ptisecurity.com
Don't forget to check our online Quick Help Documents at www.ptisecurity.com/resources/.